Love and Blooms

I have been using Floom for a couple years. Bearing in mind that in many cases they are relying on independent florist partners to fulfill orders, the quality and consistency of flower bouquets have been good. On the rare instance when orders have fallen below expected quality Floom as stepped up and made good on the order.

Very lovely bouquet that arrived on time and they were very helpful when the first florist fell through at the last minute.

Excellent range of flowers and florists. Good at fixing any problems. Use no-one else.

The order was delivered in great condition in a very timely manner on Valentine's Day, I will definitely purchase from Floom again!

I ordered six red roses for Valentine's Day. Five of the roses were nice, one was old, damaged and had a very short stem (pictures provided below).

Flowers never arrived. Customer service couldn’t “get in contact with the florist”. Whatever that means. Doesn’t seem like a properly run company. It was only after this happened that I looked through the reviews. Don’t be fooled by the 4 stars. Every other review was the same complaint; the flowers never came. And some that came DAYS late came dead looking. Don’t waste your money.

So easy to organise on the website and the flowers are ALWAYS beautiful. Never let me down, always reliable. Would highly recommend.

Flowers were not delivered. Three days later, they are still “at florist”. Terrible.

I’ve had mixed success w sending my sister flowers overseas - till Floom. Amazing quality! On time. Just beautiful.

Very disappointed. Quality of the flowers was great but the after sales and follow up around issues was very poor

Didn't tell me my order wouldn't make it on time, then cancelled once I chased it up a few days later.

Very expensive deluxe bouquet ordered for my friend - what arrived was not at all like the picture and prob worth around half the cost. Very disappointed and customer service require many pictures (which are very hard to obtain when you buy as a gift!) before they even investigate.

Disappointing that the tracking information has an inaccuracy of over 4/5 hours, the flowers had been delivered for 5 hours before my tracking information updated.. a huge shame.

Order turned up completely smashed by DPD and the courier told the recipient not to accept the order. I contacted Floom and they told me the order had been signed for when it had not. Waited 3 days for an answer, I chased them twice and then told I will receive a refund in 5-10 working days. Whilst it's not Floom's fault DPD damaged the flowers it would have been nice if the customer service could have just resent flowers rather than me having to chase them.

Awful service on this occasion Iordered a bouquet of flowers to be delivered on the 6th of August and they still have not been delivered. I contacted customer service who told me they will verify and I have not heard back.

It was very easy to send flowers from the US to UK. Unfortunately the delivery was delayed 2 days. Customer service was good. I was notified of the new delivery date to continue with the order or cancel with a total refund. Just very disappointed that the arrangement is late.

Lovely flowers- different than on majority of the websites. The ordering process was quick and easy and communication was sufficient.

Great service and flowers delivered when anticipated!

The bouquet was beautiful, even better than the pictures, and it was very convenient that I could order same-day delivery. There was a small issue with the order however that was dealt with brilliantly -excellent communication.

Always well priced great flowers that are reliably delivered on time.

Such a beautiful bunch of flowers, great colours. She was incredibly happy. Thank you! 🧡💚

My order was not delivered on time, and has not yet been delivered. There is no obvious way to seek help from their website, or contact details for whom to follow up with.

Do not use this company. I ordered flowers for a lady’s 40th birthday whose husband was doing some work for us. It was a gesture that would have been greatly appreciated. Not only did the flowers never arrive, it took over a week for Floom to acknowledge this. In 45 years of ordering flowers I’ve never been treated so appallingly and never dreamt the flowers would just never turn up. Now I have to wait up to 10 days for my money back! Do not use this company, absolutely no integrity.

I had a couple of great experiences with Floom, but unfortunately on the last two occasions that I have booked through them the flowers have failed to arrive. Very disappointing