Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
I paid £84 + postage and packing. I received a small bouquet of flowers which I felt was in a poor state. I fed this back, but felt the result was unsatisfactory. I won’t be using floom again.
Callum
19 days ago
Dear Callum,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were are not happy with the flowers delivered.
We have chased the email history that we have with you and we can see that the roses delivered had the guard petals a bit damaged.
As our colleagues advised, the guard petals are the thick and robust outer petals that grow on fresh-cut roses. They help protect the integrity of the rosebud as it opens and blooms, protecting the delicate inner petals from harm as the flower grows. These are the reasons why our partner florists are not removing them before delivery.
In terms of the size of the bouquet, this has been sent as advertised on the website with 2 pink roses, 2 x Purple Waxflower, 1 x Pink Lisianthus, 3 x Pink Gerbera, 2 x Chasmanthe and 3 x Ruscus.
We are sorry for any inconvenience caused and we would lobe to welcome you back.
Warm wishes,
Floom Team
Floom
19 days ago
I asked before ordering if it can be delivered after 11 o'clock to my gf work and I was told yes. It was then delivered by a delivery company, they sent a text to her and delivered it early when she wasn't at work, and to the wrong place completely. Floom does not have a personal touch delivery but it's delivered/dumlped by DPD. The flowers were nice I am told but did not look worth the money I paid, especially when the delivery went wrong in every possible way
Luke
a month ago
Dear Luke,
Thank you for taking the time to leave us a review.
We are sorry to hear that you were not happy with the delivery service provided.
As we stated on our website before making the payment for the order, we can not guarantee delivery times. Our orders are delivered between 9 AM and 6 PM.
We apologies for the inconvenience caused and we would love to welcome you back to make things right for you.
Warm wishes,
Floom Team
Floom
25 days ago
It was disappointing as I sent it as a gift; there was no card added, and also no vase and that was how they were supposed to be delivered. So the recipient didn't know who they were from and had to find a vase...
Murray
3 months ago
Hello!
Thank you for your review of Floom, we welcome any and all feedback as this helps us learn where improvements can be made or built upon.
Our florist partner team have confirmed your flower order left them with the gift card message attached and the glass vase. The team have checked the details of the arrangement and found it was created and sent out to their recipe of high standards and quality. However, we do ask contact is made directly to the Customer Support team with any photographs to support the issues raised, we are unable to action any further resolution at this time without them.
Best wishes
Floom, Customer Support Team
Floom
3 months ago
Just terrible service and customer support. Flowers were delivered after the promised 6pm, meaning the recipient did not receive them until the next day, so the occasion was completely missed. Very disappointing. Customer service refunded the delivery fee, but I wish I had just never placed the order in the first place.
Alexis
6 months ago
Dear Alexis,
Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We appreciate customers like you who share their thoughts and help us improve our services.
We deeply apologize for the issues you encountered with our service and the inconvenience it caused. We understand the disappointment of the flowers being delivered late, resulting in your recipient missing the occasion entirely. This is not the kind of experience we aim to deliver, and we fully acknowledge that we fell short of your expectations in this regard.
Unfortunately our delivery promise was impacted by London rush hour traffic leading to delivery an hour outside of the specified time frame.
We are glad to hear that our customer service team refunded the delivery fee as a gesture of goodwill. However, we completely understand your frustration, and we regret that we couldn't meet your expectations and deliver a positive experience from the start.
Warm regards,
Team Floom
Floom
6 months ago
The flowers were beautiful and they come with a vase which is always great! Great selection of products.
Nicola
7 months ago
The flowers are absolutely beautiful and were delivered as requested.
Alisa
9 months ago
Fawn Woodland Dried
3.7
Product options
Product information
Description
A soft and neutral curation of dried flowers, perfect to bring nature into your home! Ingredients include pampas grass, natural broom, bunnies/lagurus, poppies, miscanthus, natural palm spears, willow and banksia. The vase pictured is available to order as an add-on. The first picture shows size 'deluxe', please refer to the image with the 3 bouquets for the size reference.
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
I paid £84 + postage and packing. I received a small bouquet of flowers which I felt was in a poor state. I fed this back, but felt the result was unsatisfactory. I won’t be using floom again.
Callum
19 days ago
Dear Callum,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were are not happy with the flowers delivered.
We have chased the email history that we have with you and we can see that the roses delivered had the guard petals a bit damaged.
As our colleagues advised, the guard petals are the thick and robust outer petals that grow on fresh-cut roses. They help protect the integrity of the rosebud as it opens and blooms, protecting the delicate inner petals from harm as the flower grows. These are the reasons why our partner florists are not removing them before delivery.
In terms of the size of the bouquet, this has been sent as advertised on the website with 2 pink roses, 2 x Purple Waxflower, 1 x Pink Lisianthus, 3 x Pink Gerbera, 2 x Chasmanthe and 3 x Ruscus.
We are sorry for any inconvenience caused and we would lobe to welcome you back.
Warm wishes,
Floom Team
Floom
19 days ago
I asked before ordering if it can be delivered after 11 o'clock to my gf work and I was told yes. It was then delivered by a delivery company, they sent a text to her and delivered it early when she wasn't at work, and to the wrong place completely. Floom does not have a personal touch delivery but it's delivered/dumlped by DPD. The flowers were nice I am told but did not look worth the money I paid, especially when the delivery went wrong in every possible way
Luke
a month ago
Dear Luke,
Thank you for taking the time to leave us a review.
We are sorry to hear that you were not happy with the delivery service provided.
As we stated on our website before making the payment for the order, we can not guarantee delivery times. Our orders are delivered between 9 AM and 6 PM.
We apologies for the inconvenience caused and we would love to welcome you back to make things right for you.
Warm wishes,
Floom Team
Floom
25 days ago
It was disappointing as I sent it as a gift; there was no card added, and also no vase and that was how they were supposed to be delivered. So the recipient didn't know who they were from and had to find a vase...
Murray
3 months ago
Hello!
Thank you for your review of Floom, we welcome any and all feedback as this helps us learn where improvements can be made or built upon.
Our florist partner team have confirmed your flower order left them with the gift card message attached and the glass vase. The team have checked the details of the arrangement and found it was created and sent out to their recipe of high standards and quality. However, we do ask contact is made directly to the Customer Support team with any photographs to support the issues raised, we are unable to action any further resolution at this time without them.
Best wishes
Floom, Customer Support Team
Floom
3 months ago
Just terrible service and customer support. Flowers were delivered after the promised 6pm, meaning the recipient did not receive them until the next day, so the occasion was completely missed. Very disappointing. Customer service refunded the delivery fee, but I wish I had just never placed the order in the first place.
Alexis
6 months ago
Dear Alexis,
Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We appreciate customers like you who share their thoughts and help us improve our services.
We deeply apologize for the issues you encountered with our service and the inconvenience it caused. We understand the disappointment of the flowers being delivered late, resulting in your recipient missing the occasion entirely. This is not the kind of experience we aim to deliver, and we fully acknowledge that we fell short of your expectations in this regard.
Unfortunately our delivery promise was impacted by London rush hour traffic leading to delivery an hour outside of the specified time frame.
We are glad to hear that our customer service team refunded the delivery fee as a gesture of goodwill. However, we completely understand your frustration, and we regret that we couldn't meet your expectations and deliver a positive experience from the start.
Warm regards,
Team Floom
Floom
6 months ago
The flowers were beautiful and they come with a vase which is always great! Great selection of products.
Nicola
7 months ago
The flowers are absolutely beautiful and were delivered as requested.
Alisa
9 months ago
