Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
Shop online picked out a bouquet then it wasn't in stock they sent something else that I had no clue what it would be the price never changed I don't feel it was equivalent to what I originally ordered and nobody seems to want to do anything about it never had no trouble with Flume before
Eugene
16 days ago
Dear Eugene,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were not happy with the delivery.
We have looked into the email history of your order, and we can see that our customer service team got in touch with you to inform you about the flower replacement, and you have agreed to move forward with the order.
The bouquet delivered was at the same amount as the flowers you paid for.
We apologise for any inconvenience caused, and we would love to welcome you back.
Warm wishes,
Floom Team
Floom
14 days ago
Checked I was happy with order change. Arrived on time. Recipient delighted.
Emma
24 days ago
Floom delivered the selection on time and the arrangement was just what I ordered
Sue
a month ago
The flowers were overpriced and did not match the overly glamorous descriptions and pictures. The product quality fell short of expectations based on how it was advertised.
Xavier
a month ago
Hello,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were unhappy with the flowers delivered.
We could see that a complaint was sent but unfortunately, it was sent on the 5th of January and the order was delivered on the 23rd of December. Due to the perishable nature of the goods, we can not process a quality complaint after 72 hours from delivery.
We would love to welcome you back and make things right for you.
Warm wishes,
Floom Team
Floom
a month ago
Easy transaction. Flowers arrived on time and looked fantastic. Will use Floom again.
Charles
4 months ago
Next day delivery for my sisters birthday. All on time and beautiful flowers
Mike
4 months ago
I had an extremely disappointing experience with Floom. The poor customer service and failed delivery of my recent orders not only caused unnecessary stress but has also failed to provide the intended support to the recipient during a particularly difficult time. The delivery was intended as a sympathy gift for someone coping with a significant loss. This person works demanding hours in the NHS and was unable to collect deliveries during regular business hours. I specifically requested that the order be left with neighbours if there was no answer, a method that has worked reliably in the past. Despite this, the delivery was taken to a post office that is inconveniently located, ignoring my explicit instructions. This is particularly infuriating given that FOUR other deliveries arrived on the same day and were successfully left with neighbours. Your company’s failure to follow instructions or show any flexibility in delivering a time-sensitive, thoughtful gift is deeply disappointing. Upon contacting your customer service (Louise) to explain that the recipient would not be able to collect the flowers, I was met with an unsympathetic and unhelpful response. This lack of concern is unacceptable, especially considering the nature of the gift and the situation it was meant to address. Due to this negligence, I had to go out of my way to ask friends to collect the now-wilted flowers from the post office four days later.
Shakilah
5 months ago
Dear Shakilah,
Thank you for taking the time to share your review of your recent experience with Floom.
As previously communicated to you, the third-party delivery service was unable to complete the delivery due to no response at the recipient's address, they followed standard protocol by leaving the flowers at a designated collection pick-up point. This is a standard procedure when a delivery cannot be left with a neighbour as instructed.
We recognise that this situation resulted in a delay and inconvenience in the flowers being received. Unfortunately, once a delivery is made to a collection point, we are unable to intervene further to retrieve or re-deliver the order. We understand this may not have been the ideal outcome you were hoping for and we apologise for any inconvenience this may have caused.
At Floom, we strive to provide the best possible service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. We will use your comments to review our processes and see if there are ways we can enhance our service in similar situations in the future.
Floom
5 months ago
The flowers were absolutely gorgeous and exceeded my expectations.
Manny
5 months ago
White Rose - 2 Dozen
4.2
Product options
Product information
Description
24 classic white 55cm+ Avalanche roses (product images show 20 roses) When you choose a Gardenia of London bouquet, you buy in good conscience... Petals - Brightening up life. Our team of talented, passionate and experienced florists know their proteas from their peonies. Planet - Flowering for the future. We believe that we do a great deal to deliver against exacting environmental standards, including using packaging that is home compostable. Promise - Blooming with positivity. We are committed to putting our people and our planet at the forefront of everything we do and making a positive impact wherever we tread.
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
Shop online picked out a bouquet then it wasn't in stock they sent something else that I had no clue what it would be the price never changed I don't feel it was equivalent to what I originally ordered and nobody seems to want to do anything about it never had no trouble with Flume before
Eugene
16 days ago
Dear Eugene,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were not happy with the delivery.
We have looked into the email history of your order, and we can see that our customer service team got in touch with you to inform you about the flower replacement, and you have agreed to move forward with the order.
The bouquet delivered was at the same amount as the flowers you paid for.
We apologise for any inconvenience caused, and we would love to welcome you back.
Warm wishes,
Floom Team
Floom
14 days ago
Checked I was happy with order change. Arrived on time. Recipient delighted.
Emma
24 days ago
Floom delivered the selection on time and the arrangement was just what I ordered
Sue
a month ago
The flowers were overpriced and did not match the overly glamorous descriptions and pictures. The product quality fell short of expectations based on how it was advertised.
Xavier
a month ago
Hello,
Thank you for taking the time to leave us a review.
We are so sorry to hear that you were unhappy with the flowers delivered.
We could see that a complaint was sent but unfortunately, it was sent on the 5th of January and the order was delivered on the 23rd of December. Due to the perishable nature of the goods, we can not process a quality complaint after 72 hours from delivery.
We would love to welcome you back and make things right for you.
Warm wishes,
Floom Team
Floom
a month ago
Easy transaction. Flowers arrived on time and looked fantastic. Will use Floom again.
Charles
4 months ago
Next day delivery for my sisters birthday. All on time and beautiful flowers
Mike
4 months ago
I had an extremely disappointing experience with Floom. The poor customer service and failed delivery of my recent orders not only caused unnecessary stress but has also failed to provide the intended support to the recipient during a particularly difficult time. The delivery was intended as a sympathy gift for someone coping with a significant loss. This person works demanding hours in the NHS and was unable to collect deliveries during regular business hours. I specifically requested that the order be left with neighbours if there was no answer, a method that has worked reliably in the past. Despite this, the delivery was taken to a post office that is inconveniently located, ignoring my explicit instructions. This is particularly infuriating given that FOUR other deliveries arrived on the same day and were successfully left with neighbours. Your company’s failure to follow instructions or show any flexibility in delivering a time-sensitive, thoughtful gift is deeply disappointing. Upon contacting your customer service (Louise) to explain that the recipient would not be able to collect the flowers, I was met with an unsympathetic and unhelpful response. This lack of concern is unacceptable, especially considering the nature of the gift and the situation it was meant to address. Due to this negligence, I had to go out of my way to ask friends to collect the now-wilted flowers from the post office four days later.
Shakilah
5 months ago
Dear Shakilah,
Thank you for taking the time to share your review of your recent experience with Floom.
As previously communicated to you, the third-party delivery service was unable to complete the delivery due to no response at the recipient's address, they followed standard protocol by leaving the flowers at a designated collection pick-up point. This is a standard procedure when a delivery cannot be left with a neighbour as instructed.
We recognise that this situation resulted in a delay and inconvenience in the flowers being received. Unfortunately, once a delivery is made to a collection point, we are unable to intervene further to retrieve or re-deliver the order. We understand this may not have been the ideal outcome you were hoping for and we apologise for any inconvenience this may have caused.
At Floom, we strive to provide the best possible service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. We will use your comments to review our processes and see if there are ways we can enhance our service in similar situations in the future.
Floom
5 months ago
The flowers were absolutely gorgeous and exceeded my expectations.
Manny
5 months ago
