Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
They have beautiful arrangements even with the cheaper options, and their same day flower orders are great for last minute surprises for your significant other.
Nathan
18 days ago
Wrong delivery time, late delivery, very late recipient update, not confirming recipient address as I politely asked for (correct address was just a number away, it was next building). Hence, parcel delivered to wrong address, recipient got late message, parcel lost. Almost the same problematic delivery as my first one. Appalling customer service.
Kris
3 months ago
Dear Kris,
Thank you for taking the time to leave us a review.
We are so sorry to hear how this delivery went. The issue was that the wrong delivery address was provided.
Best,
Floom Team
Floom
3 months ago
Flowers arrived on time but very poor quality, especially the roses which started dying after 3 days
Ronan
3 months ago
Dear Ronan,
Thank you for taking the time to leave us a review.
We are sorry to hear that you were not happy with the flowers delivered.
We have looked into our complaints, and we can not find anything relating to this. In future, please, do not hesitate to get in touch with our customer service team to get this sorted for you. We do require images within 72 hours of delivery in order to look into your concerns fully.
We can assure you that this is not the level of service that we aim to provide and we would be glad to have you back to make things right for you.
Warm wishes,
Floom Team
Floom
3 months ago
Terrible subsitution policy. Apparently your order is just a suggestion, you have no ability to opt out if they don't have what they just sold you.
Connor
3 months ago
Dear Connor,
Thank you for your review.
We understand your frustration regarding our substitution policy. We strive to keep our customers informed and attempt to provide the best alternatives when certain items are unavailable. When placing an order with us, you agree to our terms and conditions, including our substitution policy which can be found on our website.
I can see my colleague tried to email and call you but due to the time difference, by the time we received a response, the bouquet had already been prepared. As our florists are independent businesses, working with perishable goods; therefore, we cannot refund orders post-sale if preparations have begun. We hope you understand that our florists work with each order from point of sale and will have already started to make arrangements to prepare the bouquet and arrange delivery.
You can see our terms and conditions on our website here - https://www.floom.com/pages/terms-and-conditions-sale.
Warm wishes,
Floom Team
Floom
3 months ago
It was very straight forward and efficient and I could use florists near the recipient - thank you
Lynda
5 months ago
Overal experience is good, service is within expectations and delivery mostly on time. However the price is usually quite high. also the fact you cannot search for flowers/bouquet of flowers under
Dirk
5 months ago
Ordered for a present the day before - they arrived on time and were beautiful
Jasmin
6 months ago
Pink Love
By F For Flower
4.1
Product options
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
They have beautiful arrangements even with the cheaper options, and their same day flower orders are great for last minute surprises for your significant other.
Nathan
18 days ago
Wrong delivery time, late delivery, very late recipient update, not confirming recipient address as I politely asked for (correct address was just a number away, it was next building). Hence, parcel delivered to wrong address, recipient got late message, parcel lost. Almost the same problematic delivery as my first one. Appalling customer service.
Kris
3 months ago
Dear Kris,
Thank you for taking the time to leave us a review.
We are so sorry to hear how this delivery went. The issue was that the wrong delivery address was provided.
Best,
Floom Team
Floom
3 months ago
Flowers arrived on time but very poor quality, especially the roses which started dying after 3 days
Ronan
3 months ago
Dear Ronan,
Thank you for taking the time to leave us a review.
We are sorry to hear that you were not happy with the flowers delivered.
We have looked into our complaints, and we can not find anything relating to this. In future, please, do not hesitate to get in touch with our customer service team to get this sorted for you. We do require images within 72 hours of delivery in order to look into your concerns fully.
We can assure you that this is not the level of service that we aim to provide and we would be glad to have you back to make things right for you.
Warm wishes,
Floom Team
Floom
3 months ago
Terrible subsitution policy. Apparently your order is just a suggestion, you have no ability to opt out if they don't have what they just sold you.
Connor
3 months ago
Dear Connor,
Thank you for your review.
We understand your frustration regarding our substitution policy. We strive to keep our customers informed and attempt to provide the best alternatives when certain items are unavailable. When placing an order with us, you agree to our terms and conditions, including our substitution policy which can be found on our website.
I can see my colleague tried to email and call you but due to the time difference, by the time we received a response, the bouquet had already been prepared. As our florists are independent businesses, working with perishable goods; therefore, we cannot refund orders post-sale if preparations have begun. We hope you understand that our florists work with each order from point of sale and will have already started to make arrangements to prepare the bouquet and arrange delivery.
You can see our terms and conditions on our website here - https://www.floom.com/pages/terms-and-conditions-sale.
Warm wishes,
Floom Team
Floom
3 months ago
It was very straight forward and efficient and I could use florists near the recipient - thank you
Lynda
5 months ago
Overal experience is good, service is within expectations and delivery mostly on time. However the price is usually quite high. also the fact you cannot search for flowers/bouquet of flowers under
Dirk
5 months ago
Ordered for a present the day before - they arrived on time and were beautiful
Jasmin
6 months ago
