It was a super easy process and the wreath was perfect. Very full and arrived same day.
Rebecca
2 months ago
Flowers were replaced as the one I ordered weren’t available. While I understand that, they didn’t offer to cancel the order or discount or any kind of apology, just an email confronting me with this information. As a result, I didn’t like the replacement and would prefer this order to be cancelled.
Karyna
a year ago
Dear Karyna,
Thank you for taking the time to provide us with your feedback.
This was forwarded to the management department.
We would also like to look into this further for you.
We have got in touch via email to ask a few more details and your reply will help us to get to the best outcome for you.
Warm wishes,
Floom Team
Floom
a year ago
Excellent Service. Ordered flowers 10am - delivery by 2pm same day. Arrived in perect condition.
Gerry
a year ago
I recently purchased two sets of flowers to surprise a loved one who is currently in England, and I am delighted with both choices. The Charlotte Bouquet and the Moana Collection has brought me many good points. Appreciate the customer service. Excellent product as well.
Zakai
a year ago
Unfortunately, the flowers I initially requested wasn't available, they don't get in contact beforehand to confirm whether you wish to proceed with a substitute or cancel the order altogether. They only get in contact about the substitute when the order was delivered. They may say that the value of the substitute is the same as the original but for me it was the aesthetic value of it. I know what I wanted, I ordered what I wanted but got something else entirely with no warning which is why I give it a single star. Delivery was faster than expected but I selected a date for specific reasons just for it to be delivered a day earlier. That time could have been used to message or call me to confirm.
Inih
2 years ago
Hi Inih, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.
Floom
2 years ago
I have used Floom several times in the past few years and as always the service is professional, reliable and the floral arrangements never dissaponit!! Great Place to use!
Alexie
2 years ago
Excellent service. Replies to my email queries were very prompt and helpful. They called me (overseas) to tell me 2 flowers would be replaced due to lack of stock as it was quite a big order, and asked me what I’d like instead- very thoughtful. Flowers arrived late in the day but within the stated time. The recipient was extremely happy with them. I definitely recommend Floom to everyone and will certainly use them again.
Nihal
2 years ago
Pine Forest Candle
By Floetica
Product options
Product information
Description
PINE FOREST Luxury Scented Candle Pine Forest Soy wax candle is a crisp blend of pine, cedarwood and musk, perfectly capturing the memory evoking notes of a fresh Christmas tree. Size: 150g net Up to 30 hours burn time
It was a super easy process and the wreath was perfect. Very full and arrived same day.
Rebecca
2 months ago
Flowers were replaced as the one I ordered weren’t available. While I understand that, they didn’t offer to cancel the order or discount or any kind of apology, just an email confronting me with this information. As a result, I didn’t like the replacement and would prefer this order to be cancelled.
Karyna
a year ago
Dear Karyna,
Thank you for taking the time to provide us with your feedback.
This was forwarded to the management department.
We would also like to look into this further for you.
We have got in touch via email to ask a few more details and your reply will help us to get to the best outcome for you.
Warm wishes,
Floom Team
Floom
a year ago
Excellent Service. Ordered flowers 10am - delivery by 2pm same day. Arrived in perect condition.
Gerry
a year ago
I recently purchased two sets of flowers to surprise a loved one who is currently in England, and I am delighted with both choices. The Charlotte Bouquet and the Moana Collection has brought me many good points. Appreciate the customer service. Excellent product as well.
Zakai
a year ago
Unfortunately, the flowers I initially requested wasn't available, they don't get in contact beforehand to confirm whether you wish to proceed with a substitute or cancel the order altogether. They only get in contact about the substitute when the order was delivered. They may say that the value of the substitute is the same as the original but for me it was the aesthetic value of it. I know what I wanted, I ordered what I wanted but got something else entirely with no warning which is why I give it a single star. Delivery was faster than expected but I selected a date for specific reasons just for it to be delivered a day earlier. That time could have been used to message or call me to confirm.
Inih
2 years ago
Hi Inih, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.
Floom
2 years ago
I have used Floom several times in the past few years and as always the service is professional, reliable and the floral arrangements never dissaponit!! Great Place to use!
Alexie
2 years ago
Excellent service. Replies to my email queries were very prompt and helpful. They called me (overseas) to tell me 2 flowers would be replaced due to lack of stock as it was quite a big order, and asked me what I’d like instead- very thoughtful. Flowers arrived late in the day but within the stated time. The recipient was extremely happy with them. I definitely recommend Floom to everyone and will certainly use them again.
Nihal
2 years ago
