Dear Alexei, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honesty and it means a lot to us that you reached out. First of all, we sincerely apologize for the issues you encountered with your recent order. We completely understand and share your disappointment regarding the early delivery and the quality of the "luxury" bouquet. We're truly sorry that we fell short of your expectations and we take full responsibility for this letdown. We're glad to hear that we were able to partially refund your order, but we completely understand your hesitation to reorder from Floom. We genuinely value your trust and we want to make things right. To achieve that, we would love to hear more about your specific concerns and any suggestions you might have. Your input is extremely valuable to us as we constantly strive to improve our services. Once again, thank you for bringing this matter to our attention. We're determined to make the necessary adjustments and regain your confidence in our brand. Please let us know how we can make things better for you, and we will do everything in our power to ensure that your next experience with Floom exceeds your expectations. Warm regards, Floom team

Hello,

 We thank you for taking the time to review your order with Floom!
 
Your Floom order was sent via a courier service-they do not offer a telephone call prior to delivery in the UK- this is not a service any third party courier provides nor any partner florist prior to a delivery being made- all requests for delivery instructions are taken into account where possible but are as a request. We do state at the time of placing orders we have a delivery window of between 10am - 6pm, therefore a delivery specific time cannot be given or requested.
 We do hope your recipient loves their thoughtful gift & we thank you for choosing Floom!

Hi there and thanks so much for getting in touch! We generally do not allow address changes within 48 hours of delivery due to the many many moving parts of flower delivery. If the address change had been sent in before that point, it absolutely would have been picked up by our wonderful team! As it stands we do ask customers to triple-check addresses because an address change can cause all kinds of complications that florists can not handle. Kind regards, Floom

Hi there and thanks so much for your review! We liaise with florists often to make sure that our customer are getting the freshest, most beautiful arrangements possible but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! In this particular image, it looks like there's possible some guard petals left on the stems that need to be removed! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom